Shinagawa Station Ticket Pickup Guide

PRIMARY LOCATIONShinkansen North side or South side

METHODvending machine / counter

HOURS06:00-21:00 North; 05:40-22:50 South / 08:00-19:30

30-second route

Check the gate side before you move.

Confirm whether your selected option is inside or outside the ticket gates.
Go to Shinkansen North side or South side.
Look for Supported reserved-seat ticket vending machine with EX mark / JR Central Shinkansen North Ticket Office.
Select SmartEX and prepare the items listed below.

Reservation service

SmartEX

vending machine

Where: Supported reserved-seat ticket vending machine with EX mark — Shinkansen North side or South side
Hours: 06:00-21:00 North; 05:40-22:50 South
Bring: Pickup QR or 16-digit code; SmartEX login password; payment card if staff request it
Pickup window: From three days before boarding
Watch for: Up to four reservations can be printed at a machine and pickup must finish before boarding

Same-day note: Machine pickup may fail on the day of membership registration

Official sources Station and machine Pickup rules

Reservation service

SmartEX

counter

Where: JR Central Shinkansen North Ticket Office — Shinkansen North side
Hours: 08:00-19:30
Bring: 16-digit pickup code; SmartEX login password; payment card if staff request it
Pickup window: From one month before boarding
Watch for: QR-only pickup is not accepted at the counter; the 16-digit code is required

Same-day note: Ticket sales begin at 10:00 one month before travel

Official sources Station and machine Pickup rules

Evidence status

Current JR Central hours distinguish the Shinkansen North ticket office from the supported reserved-seat machines at the North and South sides, and SmartEX publishes the pickup credentials and timing.

Official sources checked: 2026-08-24. Recheck the official links before travel because hours and machine availability can change.