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Kanagawa · Greater Tokyo

Shin-Yokohama Station ticket pickup

Verified pickup for SmartEX. Start with Supported reserved-seat ticket vending machine with EX mark at Shinkansen station concourse.

PRIMARY LOCATIONShinkansen station concourse
METHODvending machine / counter
HOURS05:40-22:30 / 08:00-20:00

30-second route

Check the gate side before you move.

  1. Confirm whether your selected option is inside or outside the ticket gates.
  2. Go to Shinkansen station concourse.
  3. Look for Supported reserved-seat ticket vending machine with EX mark / JR Central Shinkansen East Ticket Office.
  4. Select SmartEX and prepare the items listed below.

Reservation service

SmartEX

vending machine
Where
Supported reserved-seat ticket vending machine with EX mark — Shinkansen station concourse
Hours
05:40-22:30
Bring
Pickup QR or 16-digit code; SmartEX login password; payment card if staff request it
Pickup window
From three days before boarding
Watch for
Up to four reservations can be printed and tickets must be collected before boarding

Same-day note: Machine pickup may fail on the day of membership registration

Official sources Station and machinePickup rules

Reservation service

SmartEX

counter
Where
JR Central Shinkansen East Ticket Office — Shinkansen East side
Hours
08:00-20:00
Bring
16-digit pickup code; SmartEX login password; payment card if staff request it
Pickup window
From one month before boarding
Watch for
The counter cannot issue from a QR code alone; show the 16-digit code

Same-day note: Ticket sales begin at 10:00 one month before travel

Official sources Station and machinePickup rules

Evidence status

The Shinkansen East ticket office and supported reserved-seat machine have current hours, and SmartEX separately confirms the code, password, machine and counter rules.

Official sources checked: 2026-08-24. Recheck the official links before travel because hours and machine availability can change.