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Hyogo · Kansai

Shin-Kobe Station ticket pickup

Verified pickup for SmartEX / JR-WEST ONLINE TRAIN RESERVATION (5489). Start with JR West Midori reserved-seat ticket vending machine with EX/5489 pickup marks at 2F outside Central Gate, in the ticket-machine group beside the staffed counter.

PRIMARY LOCATION2F outside Central Gate, in the ticket-machine group beside the staffed counter
METHODvending machine
HOURS05:30-23:40

30-second route

Check the gate side before you move.

  1. Confirm whether your selected option is inside or outside the ticket gates.
  2. Go to 2F outside Central Gate, in the ticket-machine group beside the staffed counter.
  3. Look for JR West Midori reserved-seat ticket vending machine with EX/5489 pickup marks.
  4. Select SmartEX / JR-WEST ONLINE TRAIN RESERVATION (5489) and prepare the items listed below.

Reservation service

SmartEX

vending machine
Where
JR West Midori reserved-seat ticket vending machine with EX/5489 pickup marks — 2F outside Central Gate, in the ticket-machine group beside the staffed counter
Hours
05:30-23:40
Bring
Pickup QR or 16-digit code; SmartEX login password; payment card if staff request it
Pickup window
From three days before boarding
Watch for
Up to four reservations can be printed at a machine and pickup must finish before boarding

Same-day note: Machine pickup may fail on the day of membership registration

Official sources Station and machinePickup rules

Reservation service

JR-WEST ONLINE TRAIN RESERVATION (5489)

vending machine
Where
JR West Midori reserved-seat ticket vending machine with EX/5489 pickup marks — 2F outside Central Gate, in the ticket-machine group beside the staffed counter
Hours
05:30-23:40
Bring
Physical payment card plus reservation number or QR; authentication number
Pickup window
Until the first day of ticket validity
Watch for
Some products require a passport and pickup after the first validity day is generally unavailable

Same-day note: Receipt only by the person who made the reservation

Official sources Station and machinePickup rules

Evidence status

Shin-Kobe's live station listing confirms both pickup services and 05:30-23:40 machine hours; its official map places the marked machines on 2F outside Central Gate.

Official sources checked: 2026-08-24. Recheck the official links before travel because hours and machine availability can change.